Privacy Policy

1. Introduction

MapleWoodAtelier ("we," "our," or "us") is dedicated to the protection of your privacy. This document outlines our practices regarding the collection, use, and safeguarding of your information when engaging with our online platform maplewoodatelier.sbs or utilizing our plumbing services.

Your use of our services signifies your acceptance of the practices outlined in this policy. We adhere to privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy legislations in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly submit to us while:

• Reserving our plumbing services
• Reaching out to us via our website or telephone
• Registering for our newsletter
• Completing our web-based forms
• Requesting quotes or consults

The information collected may comprise:

• Your name and contact details (including email, phone, and physical address)
• Payment details (managed safely through external services)
• Details pertaining to service requirements and your property
• Information for emergency contact
• Instructions for property entry

2.2 Automatically Collected Information

Our website automatically gathers certain data regarding your device and your activity, such as:

• IP address and geolocation data
• Web browser type and its version
• Visited pages and duration of visit on our platform
• Sites that referred you to us
• Device characteristics (model, screen size, etc.)

2.3 Cookies and Tracking Technologies

To improve your browsing experience, we utilize cookies and similar tracking mechanisms. They allow us to:

• Store your preferences
• Assess and enhance our website's performance and usage
• Offer tailored content
• Augment our service offerings

You have control over cookies through your internet browser's preferences or our website's cookie consent feature.

3. How We Use Your Information

The data we accrue serves numerous functions, such as:

• Service Provision: To carry out plumbing services, set appointments, and talk about your projects
• Customer Service: To reply to your questions and offer support
• Transaction Handling: To conduct payments and administer accounts
• Security Measures: To ensure the operation's safety and counteract deceit
• Promotion: To send you promotional content and news (provided you consent)
• Web Development: To study user interaction and enhance our web platform
• Legal Observance: To fulfill legal and regulatory mandates

4. Information Sharing and Disclosure

Your personal data is not for sale, nor do we trade or lease it to third parties. However, your information may be divulged under these conditions:

4.1 Service Partners

We may disclose your details to third-party service providers that help us with various tasks, including payment processing, website management, email marketing, analytic reviews, and customer service.

4.2 Legal Obligations

Your information might be revealed if mandated by law or in occasions involving legal procedures, court summons, critical situations, or probes into suspected deceitful or illegal activities.

4.3 Business Reorganizations

Should our company undergo a merger, acquisition, or asset sale, your data could be part of the assets transferred.

5. Data Security

Our implemented security strategies and organizational measures aim to shield your personal data from unsanctioned access, adjustments, leakage, or annihilation. These include encryption, secure servers, regulated access, periodic audits, and training for our staff.

While we strive for full security, no internet or electronic storage system is impervious. Absolute safeguarding of your data cannot be assured.

6. Data Retention

We hold onto your personal information only for the time necessitated to achieve the purposes for which it was accrued or as demanded by law. The typical retention timeframes are:

• Records of service: 7 years for tax and legal purposes
• Marketing communications: until a request for removal is made
• Web analytics files: 26 months
• Customer support records: 3 years since the most recent interaction
• Guarantee documentation: Throughout the duration of the warranty term

7. Your Rights and Choices

You reserve the right to access, amend, erase your personal data (unless we're obligated by law to retain it), port your data, opt out of marketing messages, and manage cookie configurations. To apply these rights, please reach out to us using the contact information provided.

8. Third-Party Services

8.1 Google Analytics

Our website's user interactions are assessed with the help of Google Analytics. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Links to social media entities are available on our site, each with its own privacy practices.

8.3 Payment Handlers

Our transactions are managed by third-party payment processors that comply with the PCI DSS standards.

9. International Data Transfers

It's possible that your details are transferred to and treated in countries other than United Kingdom. We conform to proper safeguards in line with applicable privacy regulations.

10. Protecting Minors

We do not direct our services to those under the age of 13, nor do we intentionally gather their data. Should you suspect that we have collected data from a minor, we implore you to get in touch with us at once.

11. Revisions to This Privacy Policy

Modifications to this Privacy Policy may occur, indicative of changes in our practices or legal prerequisites. Any updates will be communicated through the updated policy posting, email notifications to registered users, or announcements on our portal. Continued engagement with our services after such changes indicates your concurrence with the new terms.

12. Contact Information

For inquiries about this Privacy Policy or our data handling practices, get in touch with us at:

13. Compliance with Google Ads User Consent Policy

We adhere to the Google Ads user consent policy. Adjustments to your cookie or tracking preferences can be made at any time through our cookie settings.