Refund Policy
Transparent and equitable refund guidelines for your assurance
Overview
At MapleWoodAtelier, we recognize that plans can change and are dedicated to providing straightforward and transparent refund procedures. This document sets forth the terms under which refunds will be given for plumbing services.
Kindly review this policy thoroughly prior to scheduling our services. By securing a booking with MapleWoodAtelier, you consent to comply with these refund terms.
Standard Cancellation and Refund Timeline
Earlier than 48 Hours Before Service
Eligible for: Complete refund less transaction charges
Processing Duration: 5-7 business days
Transaction Charge: £25 for credit card operations
Requirements: Request must be placed in written form via electronic mail or telephone
24-48 Hours Before the Appointment
Eligible for: Half of the upfront payment
Processing Duration: 7-10 business days
Transaction Charge: £15 deducted from the refund sum
Requirements: Acceptable justification needed; administrative expenses applicable
Fewer than 24 Hours Prior to Service
Eligible for: No reimbursement of upfront payment
Exception: Extraordinary situations may be taken into account
Alternative: Credit for future services might be provided at the discretion of management
Requirements: Emergency circumstances need supporting paperwork
Guarantee for Emergency Response
Our Guarantee for Prompt Emergency Assistance
For urgent plumbing requirements, we pledge a response within 2 hours. Should we fail to uphold this promise:
- Discount: A 20% reduction on the initial service fee
- Priority Assistance: Your job will receive priority for the next available appointment
- Credit: Credit for services in future emergencies
Assessment of Emergency Requests
The emergency assistance we provide includes:
- Prompt dispatch of licensed plumbers
- Constant readiness for critical situations
- Quick evaluation of urgent plumbing issues
- Immediate provisional solutions to avert further harm
- Detailed plans for necessary repairs
Time to Respond: We assess and dispatch help for emergency calls within 30 minutes.
Reimbursements in Medical Emergencies
Critical Health Incidents
We empathize with the occurrence of health-related emergencies. The instances listed below may be eligible for special dispensation:
- Immediate illness or physical harm needing hospital care
- A death in the family
- Induction into military service or urgent recall
- Civic duties such as jury service or legal summonses
- Catastrophes impacting access to the property
Requirements for Documents
For the process of emergency reimbursement requests, please submit:
- Medical statement or hospital records
- Notification of demise (if applicable)
- Proof of military direction
- Civil summons or notice of jury duty
- Proclamations of emergency or constraints on property access
Processing: Emergency reimbursements are executed within 3-5 weekdays upon presentation of the requisite documentation.
Cancellations Due to Operational Reasons
Unavailability of Technicians
If your designated technician is unable to attend:
- Secondary Technician: We will designate another proficient technician
- Rescheduling: The service will be reset at a time that suits you
- Complete Reimbursement: If we are unable to provide the service within a 48-hour window
- Remuneration: A discount might be granted as compensation for any inconvenience
Supply of Materials
In instances where the necessary materials are not in stock:
- We will seek substitutes if possible
- The timeline for the project will be adjusted accordingly
- Partial reimbursements for lag periods surpassing 72 hours
- Charges for storage may apply if the project is deferred
Procedure for Refund Administration
Method of Payment
Reimbursements will be issued back to the original form of payment:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Service Charges
For Credit Card Transactions
A £25 charge for cancellations with notice exceeding 48 hours
For Bank Wire Refunds
A £15 fee applies to all reimbursements via bank transfer
Cancellation Fees for Urgent Services
A £100 fee is applicable for cancellations of emergency services
Granting of Service Credits
Scenarios for Credit Issuance
In specific situations, service credits might be offered as a substitute for refunds:
- For late cancellations (less than 24 hours before the appointment)
- Due to interruptions in operations
- For matters pertaining to client satisfaction
- For delays in projects outside our jurisdiction
Credit Stipulations
- Actuality: Valid for 12 months from the date of issuance
- Non-transferable: Credits cannot be passed on to others
- Worth: The full value of the service (excluding transaction fees)
- Application: Can be utilized for any forthcoming services
- Expiry: No extension past the 12-month limit
Partial Reimbursements for Service Interruptions
Disruptions in Service
If your service encounters an interruption or cannot be finalized owing to factors under our control:
- Adjustment of the refund based on the extent of services accomplished
- Credit equivalent to future services
- Free of charge follow-up services
Complications Related to the Site
If a project cannot be concluded due to unforeseen site conditions:
- A fee for the preliminary assessment might be necessary
- Reimbursement for services not performed
- An updated quotation for any additional work required
Resolution of Disputes
In the event of a disagreement regarding a refund decision, the following options are available:
- Request for a review by our supervisory authorities
- Submission of further documentation or evidence
- Contact consumer protection bureaus for resolution
- Utilize legal channels as permissible by governable laws
Procedure to Apply for a Refund
Step 1: Reach Out
Send in your request for a refund via:
- Email: [email protected]
- Telephone: +44 20 7946 0958
- Visiting our physical office
Step 2: Submit Necessary Information
Your appeal should include:
- Order identification number
- Date and time of the service
- The basis for the cancellation
- Required supporting documents (where applicable)
- Preferred method for refund
Step 3: Evaluation and Completion
Our staff will acknowledge your requisition within a day, assess it in accordance with this guideline, reach a verdict in 48 hours, and process refunds that are approved as per the indicated timeframes.
Vital Information
- All solicitations for refunds must be made in writing
- Reimbursements will be carried out in £, regardless of the original payment currency
- Service warranties are dependent on the conditions of the site
- This protocol is subject to modifications upon a 30-day notification
- Refunds are in conformity with applicable taxes and legal requirements
Contact Details
Should you have inquiries about refunds or wish to lodge a refund claim:
Refunds Department
MapleWoodAtelier Plumbing Solutions Corp.
43 Bedford Street, Westminster
London WC2E 9HA
United Kingdom
Phone: +44 20 7946 0958
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM