Terms & Conditions

1. Introduction

Welcome to MapleWoodAtelier ("we," "our," or "us"). These Terms & Conditions ("Terms") govern your utilization of our plumbing offerings and our website located at maplewoodatelier.sbs (the "Service") managed by MapleWoodAtelier.

By scheduling a service or utilizing our Service, you consent to abide by these Terms. Should you not agree with any segment of the terms, then you are not permitted to access the Service.

2. Service Overview

MapleWoodAtelier delivers top-quality plumbing assistance, which include but is not limited to:

• Urgent plumbing repairs
• Renovations for bathrooms and kitchens
• Commercial plumbing options
• Comprehensive plumbing projects
• Regular maintenance and evaluation services

Availability of all services is contingent on site-specific conditions, and we maintain the right to modify or cease services at any moment.

3. Booking and Reservations

3.1 Booking Process

For service reservation, you must:

• Be no less than 18 years old
• Submit true and thorough information
• Consent to these Terms & Conditions
• Provide property access during scheduled times

3.2 Confirmation

Booking confirmation for your service is guaranteed only once you have received our written acknowledgment. We reserve the right to decline service to any person at our own judgment.

3.3 Availability

Technician availability and site approachability are prerequisites for all services. We shall endeavor to meet your preferred scheduling.

4. Payment Terms

4.1 Pricing

All service rates are indicated in £ and include necessary taxes unless declared otherwise. Pricings are susceptible to alterations without prior notice.

4.2 Payment Schedule

• Immediate services: Remittance expected upon completion
• Engagements above £1,000: 50% prepayment required at reservation
• Outstanding balance: Payable upon conclusion of the project
• Incidental charges (if applicable): Due at service completion

4.3 Payment Methods

We accept prominent credit cards, electronic bank transactions, and authenticated checks. Payment processing is managed using secure, encrypted protocols.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• Over 48 hours prior to service: Complete reimbursement of prepayment
• Between 24 to 48 hours before service: Half of the prepayment refundable
• Less than 24 hours before service: Prepayment is non-refundable
• Cancellation of immediate services incurs a £100 fee

5.2 Emergency Service Guarantee

For sudden services, we offer a response assurance within 2 hours. Should we fail to satisfy this because of unexpected circumstances, we will:

• Apply a 20% discount for the service call
• Assign priority to your service for the soonest available time slot

5.3 Project Delays

In case of project postponements due to unanticipated site conditions or material procurement issues, we will notify you of revised timelines and adjust scheduling as necessary.

6. Safety and Site Conduct

6.1 Safety Requirements

All property proprietors must:

• Ensure unhindered and safe passage to areas of work
• Declare any perilous materials or situations
• Prevent children and pets from accessing work zones
• Adhere to safety directions provided by our technicians

6.2 Site Preparation

Customers are obligated for:

• Cleaning personal effects from work spaces
• Allocating adequate operational space
• Restraining pets during service durations
• Advising neighbors regarding impending works

6.3 Conduct

Customers are required to facilitate a protected work environment. We reserve the right to halt services if site circumstances present safety hazards to our workforce or properties.

7. Liability and Insurance

7.1 Our Liability

Our accountability is confined to the costs incurred for your service. We are not answerable for:

• Pre-existing conditions in the plumbing system
• Damage caused by concealed flaws
• Secondary damages stemming from service disruptions
• Problems due to lack of proper maintenance

7.2 Insurance Coverage

We possess comprehensive liability insurance that underwrites our activities and labor. Property owners are responsible for their own insurance over the property.

7.3 Warranty

Our workmanship warranties are detailed within your service contract. Warranty on materials and products follows the terms provided by the manufacturers.

8. Modifications and Project Changes

We retain the authority to amend project schematics based on actual site conditions, compliance with building codes, or product availability. All alterations will be communicated and consented by you prior to execution.

9. Force Majeure

We are exempt from liabilities concerning delays, cancellations, or alterations provoked by events beyond our control, including but not restricted to:

• Extreme meteorological events
• Catastrophes of natural origin
• Governmental edicts
• Interruptions in utility services
• Supply chain interruptions for materials

10. Privacy and Data Protection

Your private data is handled in congruity with our Privacy Policy. By employing our services, you give consent to the gathering and application of your details as outlined in our Privacy Policy.

11. Intellectual Property

All contents on our internet site, comprising of texts, visuals, symbols, and images, are safeguarded by copyright and trademark laws. Unauthorized reproduction, distribution, or derivation of works requires our expressed consent.

12. Governing Law

Applicable laws of United Kingdom govern these Terms. Any legal conflicts will be settled in the courts situated in London, United Kingdom.

13. Changes to Terms

We reserve the prerogative to adjust these Terms at any period. Modifications will be revealed on our site with an updated revision date. Persistent use of our services implies acceptance of the new terms.

14. Contact Information

Should you have queries regarding these Terms & Conditions, kindly contact us at: